What if the tenant doesn’t pay rent?
If rent is unpaid, a late fee will be charged on the 5th of the month unless a current lease specifies otherwise. We also begin by sending the tenant a text, email and/or phone call reminder. Prior to the 16th of the month we will reach out again to try to make sure they understand they need to pay rent and verify if there are any other issues.
Our eviction policy is to formally start the eviction process if a tenant hasn’t paid rent by the 16th of the month. In some locations this means we need to post a notice sooner. While this is one of the toughest parts of managing a property, we do this because our experience has shown that when you start accepting excuses or IOU’s, tenants quickly fall behind and never catch up on rent. The eviction process does include needing to attend a court hearing typically held a few weeks after filing the initial paperwork with the local municipal court. Please understand the court requires filing fees be paid at time of filing and you may see these fees on your statement. At the hearing we will ask the judge to include the filing fees on the judgement so we can charge the tenant for that expense, if it is allowed in that municipality. If the tenant pays off the judgement, you will see a reimbursement on your owner statement to cover the cost of the filling fees.
The process following the court hearing varies from state to state. We do everything we can to expedite the process. In general it takes about 2 months to evict a tenant from the time we start the eviction process. Again, that can vary from state to state.
Notes and updates from our team for delinquent tenants can be found on the Delinquency report tab in your owner portal. Click on the Notes icon to read recent updates. You can also view the eviction actions and timeline details by clicking on the Tenant Name on the Delinquency report.
How to View Notes from the Home365 Team:
Eviction Actions and Timeline Details:
(Your view after clicking the Tenant Name on the Delinquency report)
Watch this video for a more detailed overview of our vacancy and delinquency reporting: