1. FAQs
  2. Maintenance

Why hasn't my tenants maintenance request been resolved?

To see the most recent updates for maintenance requests go to the Maintenance Events page on your owner portal. 

Reasons the request may be delayed: 

  • Selected vendors have not accepted the job. The maintenance team will continue to reach-out until one accepts the work. 
  • If you are responsible for the cost of the work your account may not have enough funds. You will need to go to the Make a Contribution tab to contribute the bid amount needed.
  • Tenant has not confirmed a day/time for the vendor to enter the property.